If you live in Australia and would like to return or exchange an item, you may do so within 14 days for an exchange or refund. After 14 days of receipt, we will not accept returned goods. To return an item, please follow the instructions via our Returns Portal here.
Items must be returned to us for a refund or exchange according to the following conditions:
- The garment is unworn, unwashed, and in its original condition with all tags attached.
- The garment must be free of any make-up and deodorant marks.
- It arrives at our office within 14 days of you receiving it in hand
- If you wish to exchange, please notify us of your preferred style/colour/size as soon as possible.
We process refunds within 1-2 days of receiving them, however, please keep in mind they can take up to 10 business days to come through onto your account.
All return items must be mail enclosed with the original receipt. Free returns shipping labels are available through the Returns Portal.
We will provide a repair, exchange, replacement or refund for faulty goods. Goods are classified as faulty at the discretion of MILES FROM, provided:
- They are damaged when the customer receives them.
- Show a manufacturing fault within 3 months.
- No alterations have been made by the customer.
To return faulty goods please follow the mail instructions as listed above
Please note that items damaged as a result of wear and tear are not considered faulty.