We offer free shipping throughout Australia and New Zealand on all orders over AUD $100. For other countries or orders under AUD $100, shipping is calculated at check-out.
All return postage is the responsibility of the customer. Please click here for more info.
It depends on where you are. Orders are typically processed within 24 hours and typically arrive within 3-5 business days for Australia, and 7-10 days for overseas.
We ship from Mount Martha, Victoria using Australia Post. All deliveries take place Monday - Friday during normal business hours.
Once your order has been dispatched you will receive a shipping confirmation email with your tracking number and a link to track your shipment.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Orders shipped outside of Australia, are not inclusive of duties and taxes and will be shipped DDU (Delivery Duty Unpaid). You are liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment may be required to release your order. Miles From is not responsible for the payment of this duty. For more information on any customs and duties that may be incurred, please contact your local customs office.
For any delivery or shipment issues please contact customer care at firstname.lastname@example.org
We accept Visa, Mastercard and Amex credit cards, Paypal, Afterpay, Apple Pay, Google Pay and Shop Pay.
Changes can only be made to your order before it has been dispatched. In situations where you may have entered the wrong address, shipping method, or product, please contact us soon as possible and we’ll do our best to help.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
You can follow our step by step return instructions here.
If you get stuck please email us at email@example.com and we’ll take you through the process.
Once your return has been received please allow up to 5 business days for your return to be processed. Once your return has been processed you will receive a confirmation by email.
In the case where your order may not be fulfilled you will be contacted immediately by our Customer Support team to arrange an alternative or a refund.
Miles From is predominantly an e-commerce retailer, but we do stock a small number of boutiques throughout Australia and New Zealand. Please contact us directly for details of your nearest stockist.
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You can contact us through our contact page! We will be happy to assist you.